HURRICANE POLICY
for Zoetry Wellness & Spa Resorts  and Secrets & Dreams Resorts & Spas

Please be advised that the hurricane policy goes into effect once the U.S. National Hurricane Weather Center has issued an official Hurricane Warning for the destination. The policy is not in effect with Tropical Storm Warnings or Tropical Storm Watches; only Hurricane Warning.  Guests checking out early prior to the official notification may not be compensated.
 
The National Hurricane Center hurricane condition definitions* are as follows:

Basic Definitions: The National Weather Service issues a variety of announcements to keep our citizens informed of unusual, inconvenient and hazardous weather conditions. A four-tier concept is employed to accomplish this task. 

We issue Outlooks, Watches, Warnings and Advisories to point out specific conditions. 

•Outlook: Used to give considerable lead time that a hazardous event may develop.
 
•Watch: Issued when the risk of a hazardous weather or hydrologic event has increased significantly, but its occurrence, location, and/or timing is still uncertain. It is intended to provide enough lead time so those who need to set their plans in motion can do so. 

•Advisory: Issued when a hazardous event is occurring or has a very high probability of occurrence. Advisories describe events that cause significant inconvenience. 

•Warning: Issued when a hazardous event is occurring or has a very high probability of occurrence. Warnings advise of a threat to life or property.
 
*as defined by the National Hurricane Weather Center website (NOAA)
 
Upon official notification of a Hurricane Warning: 
 
IN HOUSE GUESTS DEPARTING EARLY:  Guests who choose to depart early from the destination will be credited for the unused nights that can be applied towards a future stay.
 
IN HOUSE GUESTS UNABLE TO DEPART:  Guests who are unable to depart due airport closures will be offered accommodations on a complimentary basis for the first 2 nights after returning from the shelter.  Each additional night will be at the rates indicated below by brand on a USD per person per night all inclusive basis to be paid directly at the hotel: Zoëtry Wellness & Spa Resorts: $119. Secrets & Dreams Resorts & Spas: $89
 
EXPECTED GUESTS UNABLE TO ARRIVE: Guests who are unable to arrive due to cancellation of flights or airport closure will be able to arrive on a later date with the following options: Arrive on first available flights after the storm and simply take the same number of nights confirmed at the same rate Hold a credit of the unused nights for a future stay valid one year from original arrival date
 
EXPECTED GUESTS CHOOSING TO RESCHEDULE AT THE SAME RESORT: AMResorts will honor the current rates up to just prior to Christmas during the same calendar year.  In no case will these dates include Christmas Eve, Christmas or any time between Christmas and New Year’s Day, based upon availability.
 
EXPECTED GUESTS CHOOSING A DIFFERENT DESTINATION:  Guests can choose to enjoy their holiday at other resorts within the brand that are not adversely affected by weather at the time of travel.  These rooms will be protected at your originally confirmed rate subject to availability.    

The security and safety of our guest has always been, and remains, the highest priority.