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Thank you very much for the quick response. It has been a pleasure working with you all and because of this I have passed on your info to all our friends to book through you also.
Travelers’ Comments:
"Zapotel service has been incredible each time I used them and I’m highly satisfied. I really appreciated their handling everything at the last minute and very professionally."
"First let me say I booked our holiday through Zapotel, who provided me with such excellent and gracious service that I actually was sceptical! No need. Zapotel is a great company with whom I would definitely book thru again."
"I booked Dreams Tulum through Zapotel and definitely got the best deal that we could find. It was a cinch to use and they were very helpful."
"Thank you so much for your patience regarding my vacation and the necessary changes that have been made. I am, and will continue to be, one of your greatest advocates with my friends to use your company when planning vacations to Mexico. Your professionalism is impressive."
"Have booked with Zapotel and the experience has been great. Have been in contact with the hotel and they have our reservation in their system. The whole process was very smooth and they have been prompt in responding to any questions we have e-mailed to them. Hope this helps."
"Going to Dreams for our 30th wedding anniversary and used Zapotel travel in Mexico for my reservations. I have used them 4 times before. I have found other web sites to be much more expensive than Zapotel."
"I cannot thank you enough for such a wonderful vacation! It was the best vacation we have ever been on and the staff is the main reason why. In addition, the entire process (booking, arranging activities etc) was the easiest and least complicated that I have ever experienced."
"For the price conscious we booked with Zapotel which we believe is based in the U.S.A. and got a major break on our rates."
"Yes, we also booked our upcoming Dreams stay through Zapotel, and got a nice rate. They've been very good with follow up emails, etc. But because I'd never heard of them, I followed up with an email to Dreams itself, and they confirmed my reservation, etc. I also got a follow-up with Dreams resort that said they worked very closely with Zapotel ...they had incredible rates."
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"Thank you so much. The customer service that I have received so far has been extraordinary. If this is any indication of what lies ahead, we are, indeed, going to have a very enjoyable stay."
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"We had a wonderful holiday. Thank you very much for everything. Your customer service was fantastic. I was so impressed by how quickly you replied to all my emails. I will definitely use you in the future and have recommended you to friends.
thank you again"
"Thank you so much for all of your help.
You have been wonderful!"
"Thank you for your quick response to my email and for your time regarding this matter. This has been a most stressful and confusing time. I appreciate your organization's hard work in assisting me with this endeavor. Thank you so much for your patience, as it has been greatly appreciated and noticed by myself and family."
"Thank you so much for being so understanding. We really are trying to do everything to make sure that we can stay at your resort. My husband and I are starting to think that we were over-reacting in our decision to cancel our trip to your resort. I am truly sorry for the trouble that we have caused but is there anyway that our room is still available? Please rebook us, and we will send you our flight information shortly. We are realy looking forward to our stay. Thank you so much for being so under-standing with all of our changes, you all have been so nice and a great help."
"I am looking forward to rebooking with you. I have been very pleased with the service and response by Zapotel in handling my reservation."
"On a side note, wanted you to know that we have appreciated your prompt responses and courtesies to the several inquires we have made. It has been a pleasant experience, and we will certainly remember that when making future vacation plans. Thank you!!"
"My wife is from Mexico and we travel there both for vacation and to visit family. As I stated before, we never heard of the company, but I like the way they do business, and will look forward to using them again in the future. In addition, I plan on informing my friends who also travel to Mexico about thier services. Great patience and service regarding our reservation."
"Firstly, we would like to thank you for your diligence in all you have done for us. We appreciate the excellent service. Thank you for your help."
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