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PAYMENT & CANCELLATION
PAYMENT/CONFIRMATION POLICY
• Full payment must be received before reservation can be confirmed. Hotel space and rates are not guaranteed without payment. No contract of any kind has been created nor exists between Zapotel, Inc. and a client submitting a Reservation Request until the availability of funds has been verified and the processing of the client''s credit card by Zapotel, Inc. for the amount specified and approved by the credit card company has been completed. Nor does any contract pre-exist between the hotel and the client submitting a Reservation Request.
REFUND/ CANCELLATION POLICY
• If reservation is canceled 15 days or more before check-in date paymnet is fully refundable, less $12.00 processing fee per room canceled.
• If reservation is canceled 14 to 8 days before check-in date, penalty is equal to amount of first night's stay.
• If reservation is canceled 7 days or less before check-in date the reservation is non-refundable.
• Holiday and High Season Reservations: All cancellations made 46 days or more prior to check-in date will have a one-night penalty, 45 days or less prior to check-in date are non-refundable.
• All cancellations must be made in writing and e-mailed to our office in order for any applicable refunds to be issued. Please Note: For all cancellations the Confirmation Number or the last 4 digits of Credit Card must be provided.
• Non-payment of any amounts due will be treated as cancellation.
• Revisions made after confirmation and receipt of deposit may incur additional charges. The first revision is free of charge, each additional revision thereafter will have a $15.00 fee applied.
• All special offers and discounts featured on this site may be removed or amended without prior notice - this removal or amendment will not in any way effect previously confirmed reservations. Please click here to review the Terms of Use of this site.
• Hotel Casa Oaxaca reservations are non-refundable if cancelled 15 days or less prior to check-in date. If cancelled 16 days or more prior to check-in date, payment is refundable less $12.00 processing fee.
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We accept two types of payment:
• Checks (personal check, cashier’s check, money order)
• Major credit cards (American Express, Visa, Master Card and Discover Card)
We want you to be aware that by purchasing insurance you would protect your travel investment and we're sure you realize travel insurance is readily available.
There are many insurance companies with such products. And very likely your bank or credit card issuer have such services and may even offer a discounts for their customers. We can also recommend Travelex travel insurance. They offer a whole range of travel related services.
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